1. WHY SHOULD I PRE-ORDER AT AMGRIN?
When a new product is launched, we typically offer the pre-order option. The first batch of the new product is always limited in quantity. By placing a pre-order, you will be among the first of our customers to receive the new AMGRIN product, and you are guaranteed to receive it shortly if it comes in stock.

2. CAN YOU GUARANTEE THE PRODUCT WILL BE AVAILABLE ON THE ETA?
No, we cannot guarantee the actual arrival date. We offer the pre-order option for a new product when we arrange to produce the goods, but there may be delays due to material or other reasons. Therefore, it is important to note that all pre-orders are offered with an estimated time of arrival (ETA). It's common for pre-order products to be delivered later than expected. Please always check the product description page for the most up-to-date ETA.

3. WHAT IF MY PRE-ORDER IS NOT FILLED?
We cannot ensure that all pre-orders can be filled. In the case of short shipments, we prioritize pre-orders based on the time they were received; first received, first sent. We will then have to cancel and refund all other pre-orders that cannot be filled. We are not responsible for offering any compensation for pre-orders that we are unable to fill.

4. IS IT POSSIBLE TO CHANGE OR CANCEL A PRE-ORDER?
Yes! If you need to, please contact us to cancel it.

5. CAN I COMBINE PRE-ORDER AND IN-STOCK PRODUCTS TO SHIP TOGETHER?
No, pre-order products cannot be combined with in-stock products in the shopping cart. Currently, we recommend that you place a separate order for pre-order products only and ship them separately.

6. CAN I PLACE A PRE-ORDER FOR VARIOUS NEW PRODUCTS WITH DIFFERENT ETA?
Yes! We will temporarily hold your order until all products come in stock and then ship them together. If you wish to ship the products that come in stock earlier, we also recommend that you place separate orders.

7. CUSTOMER SERVICE TEAM IS ALWAYS HERE TO HELP
If the answers above cannot solve your problem, please email us at [email protected] with the details of your pre-order, and our customer service team will make every effort to resolve it to your satisfaction.