WARRANTY

We offer a limited 60-day limited manufacturer defect warranty on vaping devices and accessories. This warranty is subject to the Terms and Conditions of purchase set forth here on our website. The warranty will be considered void if the product has been tampered with in any way, has been used with parts other than those sold and supplied by AMGRIN, is damaged through improper use, normal wear and tear, acts of God, negligence and/or abuse.

WARRANTY LIMITATIONS

Note: We do not honor warranties on products purchased from other third party websites/stores. You must have a valid sales receipt from us in order to file a warranty claim on any product we retail.

The 60-day limited warranty is valid on vaping devices and other electronic products. All warranties come with the following limitations:

All heating elements and tanks: Due to the normal usage and limited life expectancy of any atomizers, coils, and tanks, we offer no warranty on these items.

Batteries, Chargers, and Charging Packs: Our limited warranty covers only those defects that arise as a result of normal use of the product and does not cover any other problems, including those that arise as a result of: (i) improper maintenance or modification; (ii) parts or supplies not provided or supported by AMGRIN; (iii) operation outside the product’s specifications; or (iv) unauthorized modification or misuse. Battery failure due to flooding is not covered under our warranty.

Disposable vapes, eLiquids, Accessories: Disposable vapes, eLiquids, accessories, and "swag" are not covered under our warranty and are provided as-is.

Items lost in transit: Once an item is shipped and a tracking number is provided, AMGRIN shall not be responsible for receipt of your package.

Products that are discontinued or no longer carried: Any product that may be discontinued or no longer supported through our line of product offerings will cease to be covered under our warranty replacement policy effective the time of discontinuance.

Improper and/or unsafe use: Failure to follow these safety instructions could result in serious injury or damage. Users of our products do so at their own risk. Neither AMGRIN nor its retailers assume any responsibility or liability associated with the improper use of our products.

Customer error: Returns are not prepaid or credited for customer errors (i.e. customer orders the wrong product and wants a refund or credit).

*AMGRIN reserves the right of final decision in all warranty cases. AMGRIN may revise the content of this warranty at any given time without notice.

RETURNS

We offer a 30 day return policy on all unopened and unused goods. Products must be in their original, unopened packaging in order to be returned. Due to the fact that our product is a consumable and can not be repackaged or resold like most other consumer products, we do not offer a full money-back guarantee.

However, customer satisfaction is our top priority and to further ensure that you are satisfied with your product, we do offer a limited warranty against any and all manufacturing defects as stipulated above under the warranty section.

INITIATING A RETURN

There are three different types of product return situations.

1) RMA Warranty (Defective devices covered under 60-Day warranty.
2) Customer ordered the wrong item by mistake and wants to return the item
3) Shipping error (AMGRIN sent the wrong item to customer)

1) RMA Warranty Return

If you feel that you have received a defective item and would like to initiate a return under the terms of our warranty plan, you will first be required to create an account with us if you do not have one, so you can submit a ticket to our customer service department explaining your warranty related issues.

If after receiving your ticket and the item has been deemed eligible for replacement under our warranty program, our customer service team will send you a printable prepaid return postage.

Once you receive a prepaid label, you must send the defective product back within 3 business days of receipt. The prepaid label will be void after 3 business days and we will be unable to process the RMA. 

An RMA form (sent by email after RMA process is started) must also be completed and returned with your defective item. Upon receipt of the defective item, our team will inspect and test the item to ensure it falls under our warranty replacement guidelines. Then we will communicate the status of said RMA through the ticket system that is tied to your account, and will initiate the replacement of the item.

We reserve the right to refuse replacement if we find that the item does not meet the guidelines of our warranty replacement program as outlined above. If an item is refused replacement it will be returned to you along with an explanation as to why the item was refused.

All refused items and/or approved replacements will be given a tracking number which will be communicated through the ticket system to you so that you are aware of the status of your RMA item(s).

2) Customer ordered the wrong item by mistake and wants to return the item

If during the ordering process a customer orders an item by mistake and receives the item via order shipment - we do offer a 30-day return policy if the product is unopened and sealed in its original packaging. Return Shipping is at the cost of the customer. Please reach out to our customer service department before shipping back your item.

3) Shipping error (AMGRIN sent the wrong item to customer)

If you received the wrong item in your shipment, we apologize. We want to correct this for you. Please contact our customer service team right away. We will require a photo of the packing slip from the shipment (available in your package). After receiving the photo our support team will verify the shipping error. Once verified, we will send you your correct item along with a return shipping label and package to send back the incorrect item to us.